Smart Monitoring Group handles hundreds of calls every day on a range of topics that include alcohol interlock licensing, the alcohol interlock programme, subsidies and pricing. Call recording is an important activity that helps us to ensure that our customer service meets your expectations and identify service improvements.
We record calls:
Recording automatically stops when
Calls are recorded using our phone system software. The recordings are stored securely until there is no further business need for them, following which they are securely destroyed.
Call recording information is accessible only by authorised Smart Start personnel and only for the purposes indicated above. Call recordings may be disclosed in full or in part in response to requests made under the Official Information Act 1982. Requests are assessed on a case-by-case basis with the privacy interests of the individuals involved being given due consideration.
You have the right to request access to and correction of any personal information that we hold about you. If you wish to request a copy of your call recording you may do so by contacting us.
The call recording requested will be evaluated before being provided but unless we have a lawful reason for withholding this information we will provide you with access to the call recording.
The call recording will be provided electronically by email. If you prefer, we can provide a link to a password-protected folder accessible online, and share the password offline
In some circumstances a written summary of the call recording may be provided, particularly if parts of the call recording are withheld. Your request will take approximately 10 working days to process.
The Privacy Officer
Smart Monitoring Group
10 Griffin Road
Phone 0800 002 182
If you are not satisfied with our response to your concern, you can contact the Privacy Commissioner:
Office of the Privacy Commissioner
PO Box 10094
Phone 0800 803 909
Fax 04 474 7590